Drop-off & pick up guide

Pickup steps

Step 1: Notify staff in Auckland

▶ Contact Auckland customer service——“A Rentals NZ Ltd." after the flight lands.

▶Or call customer service directly to 021 748 789/0210467663/02102611638

Step 2: Walk to the public pick-up area

The Auckland staff will pick you up at Auckland International Airport or Auckland domestic airports, depending on your flight information.

▶ Public pick-up area of Auckland International Airport：

Guide map of Auckland International Airport after arrival

After coming out from the International Arrivals exit of the airport, walk straight to the right hand side, find Gate 3 or Gate 4 and exit the airport hall;

After crossing the zebra crossing, you can reach the Public Drop Off & Pick Up area.

Auckland International Arrivals

▶ Public pick-up area of Auckland Domestic Airport:

Guide map of Auckland domestic arrivals

After arriving at the domestic airport, walk to Gate 4 of the airport and exit the airport hall. After crossing the zebra crossing, you can arrive at the Public Drop Off & Pick Up area.

Waiting area for domestic arrivals at Auckland domestic airports

Step 3: Wait for the staff for about 5mins

The staff will send the photo of the pick-up vehicle and the license plate number to the WeChat group.

Return steps

The Auckland store is located at 7 Kingsford Smith Pl Mangere Auckland 2022.

The store is located 5 minutes from the airport. 

Guests travelling on domestic flights in New Zealand are advised to drop off 1.5 hours before departure. 

Guests on international flights are advised to drop off 2.5 hours in advance.

After the car inspection, the store attendant will take the guest to the airport.

PS: The nearest gas station—— waitomo self-service gas station is about 1 kilometer away from the company, and you can add No. 91 gasoline and diesel.

Address: 33 Richard Pearse Drive, Mangere, Auckland 2022

Pickup steps

Step 1: Notify Christchurch Staff

▶ After the flight landed, notify the customer service "A Rentals NZ Ltd. ——NZ+" in the WeChat group

▶ or call Christchurch Customer Service directly to 64 226942283/64 21577478;

Step 2: Walk to the public pick-up area

Airport Map

After picking up your luggage, contacting customer service, and notifying the number of colleagues, go to the waiting area for the shuttle bus outside (Door 2) No.2, and wait for the shuttle bus to take you to the store;

Step 3: Wait for vehicles for public drop off & pick up

The store is about 5 minutes from the airport, so please wait for vehicles for public drop off & pick up in the waiting area. The staff will send the photo of vehicles for public drop off & pick up to the WeChat group, or call to inform the license plate number.

Return steps

The Christchurch store is located at 153 Orchard Road, Harewood, Christchurch, which is 5 minutes from the airport. Guests travelling on domestic flights in New Zealand are advised to drop off 1.5 hours before departure, and those on international flights are advised to drop off 2.5 hours in advance. After the car inspection, the store attendant will take the guest to the airport.

PS: The nearest gas station——BP is located at 661 Russely Road, SH1, Harewood, Chrsitchurch.

Pickup steps

Step 1: Notify Queenstown staff

▶After got off the plane, notify the customer service “A Rentals NZ Ltd. Queenstown" in the WeChat group.

▶ Or use the toll-free phone of the airport to call to 823 to contact the staff of Queenstown.

▶ or call to 021423120/0276098520 by cellphone;

PS: Free Wifi is available at the airport

Step 2: Walk to the public pick-up area

After taking your luggage, please move to the Transfers area and wait for pick-up;

The Transfer area is at the leftmost corner facing the terminal building, outside the check-in counter.

The Transfers area can be found according to the airport guidelines.

Step 3: Wait for the staff for about 5mins

The staff will send the photo of vehicles for public drop off & pick up to the WeChat group, or call to inform the license plate number.

Return steps

Drop-off address: 77 Glenda Drive, Frankton.

The drop-off location is about 5 minutes from the airport.

Guests travelling on domestic flights in New Zealand are advised to drop off 1.5 hours before departure, and those on international flights are advised to drop off 2 hours in advance.

PS: The nearest gas station to the Queenstown store:

NPD Frankton: 320 Hawthorne Drive, Frankton, Queenstown 9371.